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Have Your Say & The Citizen Award


Penrith Town Council Survey on Tara Hill Bus Shelter

Penrith Town Council is consulting on the provision of a bus shelter at the bus stop at Tara Hill on Scotland Road.

Responsibility for providing and maintaining all bus shelters in the town will shortly transfer to Penrith Town Council from Eden District Council. This is one element of the devolution of services from the District to the Town Council. As part of this process, several shelters have been refurbished and repaired.

The Tara Hill shelter was removed due to its poor condition. Following the removal of the shelter several bus users have asked that the shelter is re-instated. The Town Council has listened and decided to consult with the community, via house-to-house surveys conducted by Ward, Town and District Councillors, also postal, on-line and off-line surveys. The Town Council will then consider whether to replace the shelter at its meeting, which is open to the public, on 21 May.

The decision taken by Councillors at that meeting will take account of the views expressed in the consultation as well as costs involved. The information provided by the survey is an important element in the decision to be taken by Councillors. The outcome will be made public on the Town Council’s website, social media and in the press

Mayor, Scott Jackson, says “I am keen that residents directly influence the decisions for the services they hold most dear. This survey is an opportunity for those who use the bus shelter to be heard. No decision has been made about the Council’s future course of action and it will be shaped by what the residents say.”

If you would like to voice your opinion, please complete the short survey questionnaire.

Create your own user feedback survey

Information and a link to the survey is also available on the Town Council’s Facebook page @PenrithTownCouncil.

If you cannot access the electronic links or do not receive a survey, and you would like a hard copy, they will be available for completion from Penrith Library, Penrith Tourist Information Centre and the Penrith Town Council office, which is open to the public Monday-Wednesday between 9.00am and 3.00pm.

Completed surveys should arrive at Penrith Town Council, 19-24 Friargate, Penrith CA11 7XR by Friday 14th April, 2018.

The Citizen Award

This award is given to people who have made a positive difference to the lives and well-being of people and quality of life in Penrith, who have supported charitable or voluntary work in the town, who have volunteered for the Town Council, or who have demonstrated outstanding citizenship. The awards are decided by the people of Penrith.

Nominations forms are available on the Town Council website, Penrith Library or from the Town Council office.

The 2018 awards’ winners will be announced at the Annual Town Meeting on the 23 April 2018.

Do you know someone whose activities help to enrich the lives of the residents of Penrith?

The Town Council presents an award annually to a person or organisation who make a significant contribution to the community and a real difference to the lives of Penrith residents.

You will need to provide full details of why you are making the nomination giving comprehensive reasons why you consider that the person being nominated has enriched the lives of the residents.

Each nomination will be considered on its own merits by the Council.

Award details and nomination procedures:

What form will the award take?

The award is a framed scroll bearing the name of the individual/s or organisation and an award of £150.00 to go towards future projects. This will be presented at the Annual Town Meeting every April

Who can make a nomination?

Any organisation or individual who resides or is based within the parish of Penrith.

When should nominations be made?

All nominations must be returned to the Town Council Office, by 12 Noon on 1st March. Details of the awards will be published in the Town Council Newsletter.

Download the nomination forms for Penrith Town Council’s People’s Award: Click here

Councillors’ Surgeries

 Penrith Town Council is keen to make sure local people know what the Council is doing on their behalf and that they have opportunities to outline ideas and air concerns.

To support face to face communication, councillors hope people will come along to chat informally at an open surgery.

Wherever possible, issues highlighted that are not the responsibility of the Town Council will be drawn to the attention of whoever is accountable.

In due course, information will be fed back on what has been done.

Council Meetings

Which meetings are open to the public?

  • Every meeting of the Full Council is open to the press and public.
  • Council Committees.

Public Participation at meetings is called “Have your Say” and appears at the beginning of the meeting.


  • Prior to the meeting please write to the Town Clerk informing the Council that you wish to speak.
  • You will be allowed to speak at the discretion of the Chairman.
  • If you do not wish your name to be recorded in the minutes of the meeting, please inform the Chairman before you start.
  • More than one question may be asked by an individual questioner subject to the time limit of 3 minutes.
  • Where a number of questions or statements are received expressing a similar view on one agenda item it is expected that a representative will be nominated to voice those views to minimise repetition.

What are the Rules for Speaking?

  • The Chairman will invite you to stand/sit in location where you can be clearly heard.
  • You can speak for a maximum of 3 minutes per meeting.
  • Supplementary questions will be allowed for a maximum of 2 minutes.
  • The Council may respond to you at the meeting or may write to you.


  • You must not interrupt speakers or speak during the member’s debate.
  • You must not hold conversations with other members of the public during meetings.
  • Members of the public who become disruptive during the meeting will be asked by the Chairman to leave.

Freedom of Information

Publication Scheme

The Freedom of Information Act requires every public authority to have a publication scheme, approved by the Information Commissioner’s Office (ICO), and to publish information covered by the scheme.

The scheme must set out the Council’s commitment to make certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information.

The ICO has developed a model publication scheme.

The information released by the Council in accordance with the publication scheme represents the minimum the Council must disclose.

Compliments and Complaints

We want the services we provide to be the best possible and that’s why your feedback is important to us.

You may feel unhappy with the service you receive or you may want to make a suggestion that helps us improve it.

We also hope that there are times when we do something well.


We recognise that everyone has a right to make a complaint and we can learn valuable lessons from them.

Your complaint may well improve things for everyone.


We would like to know when you have been impressed or pleased with our service.

We can use these examples to share best practice amongst our staff. In addition, compliments can help boost morale.

When to use the complaints procedure?

When you express your concerns or complain to us, we will usually respond in the way we explain below.

We hope that our complaints system will help you to sort out any problems quickly and successfully.

[PDF Full Complaints Policy and Procedure]