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Accessibility Statement

a drawing of 3 people stood next to eachother

Accessibility Statement for Penrith Town Council

This website is run by Penrith Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website aren’t fully accessible:
• most older PDF documents aren’t fully accessible to screen reader software
• live video streams don’t have captions
• the text won’t reflow in a single column when you change the size of the browser window
• you can’t modify the line height or spacing of text
• some of our online forms are difficult to navigate using just a keyboard
• you can’t skip to the main content when using a screen reader
• there’s a limit to how far you can magnify the map on our ‘contact us’ page

 

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please get in touch through one of these methods:

Unit 1, Church House, 19-24 Friargate, Penrith, Cumbria, CA11 7XR

01768 899 773

office@penrithtowncouncil.co.uk
We’ll consider your request and get back to you in 5 working days.
If you can’t view the map on our ‘contact us’ page, call or email us for directions.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact:
Unit 1, Church House, 19-24 Friargate, Penrith, Cumbria, CA11 7XR

01768 899 773

office@penrithtowncouncil.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone of visiting us in person

Our office had a mobile audio induction loop.

Technical information about this websites’s accessibility

Penrith Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance’s listed below.

Non Accessible Content

The content below is inaccessible for the following reasons.

Videos – not all videos on this site feature captioning or a transcript.