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News – Covid-19

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The information on this page is up to date at the time of publication.

Visiting the Town Council Office

From 2 December the Town Council office will be open again for appointments

Following government advice, we have implemented a flexible working system allowing our colleagues to work remotely and continue to support you through these unprecedented times. Staff who are able to work from home will to continue to do so. Our officers are available for phone and video consolations.

As the safety of the Council’s employees, partners, clients, and visitors remains our overriding priority and  we are continually monitoring the situation closely and periodically update our guidance based on current recommendations from the UK Government, UK Public Health Bodies and World Health Organization (WHO)

Appointment only face-to-face meetings

To prevent the spread of COVID-19 and reduce the potential risk of exposure to our workforce and visitors, we are conducting a simple screening questionnaire.  Your participation is important to help us take precautionary measures to protect you. We have a number of arrangements in place to make your visit as safe as possible

The limited opening of the Council Office is to give additional assistance only to customers who find it difficult to access our services online.

If you would like an appointment at the Council Office please consider the following guidance:

  • When attending appointments, you must wear face coverings if possible. Council staff can also wear face coverings, but this is not essential.
  • Before entering the Council Office you will be asked to complete a health survey for Covid-19.
  • If you are displaying any symptoms of COVID-19, are self-isolating or have had a positive test within the last seven days, you must not attend the office and the appointment will be rearranged.
  • Customers must knock on the front main door and wait until the time of your appointment, when a member of staff will then allow you access.
  • There will be  hand sanitiser in reception and wherever possible the appointment will be held in reception with staff members communicating through a glass partition.
  • If your appointment requires considerable staff input you will be allocated a meeting room that will comply with social distancing.

The NHS, Government, Cumbria County Council and Eden District Council have produced the information below to help you, through the current coronavirus pandemic.

Use the  underlined links to view current advice

Number of Coronavirus (COVID-19) cases

Read the number of coronavirus (COVID-19) cases and risk in the UK on GOV.UK

Tier Information

Read Local restriction tiers: what you need to know on GOV.UK

Useful Links

Read the Coronavirus outbreak FAQs about what you can and can’t do on GOV.UK

Read about Reducing transmission of coronavirus (COVID-19) – what you can do to help on GOV.UK.

Read how to get a free NHS test today to check if you have coronavirus on GOV.UK.

Read about the testing sites in Cumbria on NHS website,

Read the latest information about coronavirus COVID-19 on the NHS website 

Read about testing and tracing for coronavirus on the NHS website 

Read Stay guidance for households with possible coronavirus COVID-19 on GOV.UK

Read Coronavirus (COVID-19): Accessing food and essential supplies on GOV.UK

Read Guidance for contacts of people with possible or confirmed coronavirus (COVID-19) infection who do not live with the person on GOV.UK

Help and Advice in Cumbria

Cumbria County Council, local NHS, Eden District Council and the community and voluntary sectors are making it easier for the Eden residents to find support, if they are struggling with the pressures caused by the pandemic please use the underlined links below as a short cut to websites that will provide you with more information:

Use this link to visit the dedicated pages on the County website

If you need help with finances use this link 

Residents requiring urgent with their current situation for whatever reason, are advised to call the County Council’s Support Helpline on 0800 783 1966 – Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm.

You can also email using the underlined link below:

What to do if you cannot access parts of this page

We want to ensure that everyone can access our information and we are working to improve our website. Please contact us if you need information on this website in a different format like accessible PDF, large print, easy read or in an alternative format.

We will consider your request and respond to you in ten working days.