Follow Find us on Facebook a link to our facebook Find us on Twitter a link to our twitter Listen to our Podcastsa link to listen to our podcast Spotlight on Local Newsa link to go to our news page Contact Us

News – Covid-19

a drawing of 3 people stood next to eachother

The information on this page is up to date at the time of publication.

We are not able to promote and advertise businesses but will list businesses that are  providing deliveries or digital support, during the crisis.

If there is  information that we have overlooked that would be useful or any errors please contact us:




Visiting the Town Council Office – From 1 July 2020 you may visit the Town Council Office by appointment.

Any members of the public wishing to hand in forms, documents, etc. can continue to do so by mail, by hand-posting through the letter box to the right of the main door and/or by email.

Staff who are able to work from home will to continue to do so.

The limited opening of the Council Office is to give additional assistance to customers who find it difficult to access our services online.

If you would like an appointment at the Council Office please consider the following guidance:

  • When attending appointments, you must wear face coverings if possible. Council staff can also wear face coverings, but this is not essential.
  • You will be asked to complete a health survey for Covid-19 and if you are displaying any symptoms of COVID-19, are self-isolating or have had a positive test within the last seven days, you must not attend the office and the appointment will be rearranged.
  • Customers must knock on the front main door and wait until the time of your appointment, when a member of staff will then allow you access.
  • There will be  hand sanitiser in reception and wherever possible the appointment will be held in reception with staff members communicating through a glass partition.
  • If your appointment requires considerable staff input you will be allocated a meeting room that will comply with social distancing.

Public Meetings and Events – All public meetings and events are suspended to protect attendees. Video conferencing is being used to host all meetings of the Council and this will be regularly reviewed.

Allotments – We will be guided by the National Allotment Society who confirm that allotments will remain open to tenants.

Bus Shelters – These will remain usable. Any queries regarding the bus service should be made with Cumbria County Council at

Cornmarket Bandstand  – We will consent for third parties to use the bandstand for trading and third party use as of 01 June 2020. All interested parties must contact the Council first.

Morrisons Recycling Bring Site – This facility  reopened as of 04 May 2020.



Click  HERE  to read  what face coverings are, their role in reducing the transmission of coronavirus (COVID-19), the settings in which they are recommended, and how they should be safely used and stored. This information is based on current scientific evidence and is subject to change.

Exemption cards or badges

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice, and is not necessary in law.

Those who have an age, health or disability reason to not wear a face covering should not be routinely asked to provide any written evidence of this. Written evidence includes exemption cards.

If you would like to use an exemption card you can use these PDF attachments:


Further details about County Council support services can be found online at

Members of the public can can now subscribe to locality specific email updates to receive news and information about how public services and local communities are responding to the Coronavirus (COVID-19) outbreak, click HERE to subscribe.

To view the Cumbria County Councils Directory of Summer holiday activities for children In Eden please click HERE

Register if you have a medical condition that makes you extremely vulnerable to coronavirus. You can register yourself, or on behalf of someone else:


Click HERE for more information from Eden District Council


Staying alert and safe (social distancing)

Everyone’s actions have helped to reduce the transmission of coronavirus in our communities. As the UK moves to the next phase in our fight against coronavirus, the most important thing we can do is to stay alert, control the virus, and in doing so, save lives.



Advice for everyone click HERE.

Your mental well-being is important

If you are feeling stressed or anxious, follow this link to information that could help you cope click HERE

You may also find A discussion about guarding mental heath during the COVID-19 pandemic useful

Mental Health Resources

Click HERE for a comprehensive list of services and resources

Coping During the Pandemic (Young People 13-18)

Click HERE for more information.

Click HERE for Covid-19 advice translations

Please click Tips_for_adults_COVID19 (1)  for a guide and tips to what is happening if you have autism.

Have set up a new  Chat+Check Service for people with learning difficulties
and/or autism – Covid-19.

Click HERE for more information.



Tel: 07763 546116

People First have produced easy read information.

Click HERE for more information.

Support Cumbria:

This website is an official collaboration of partners across Cumbria who are working together to provide community support to residents who are struggling to access basic or essential services during the Covid-19 outbreak. It provides a central point to help coordinate volunteering efforts to support Cumbria residents who may need help.

Click HERE for more information about volunteering in Cumbria for the Covid-19 crisis and if you are a voluntary group needing information, advice and resources.

In partnership with Cumbria Council, CVS have produced information for volunteering during this crisis:

Coronavirus in Cumbria – Helping in your local community

Shopping and Payment Tips

Infection Prevention Guidance for Volunteers

You can also find out more about about local help:

Coronavirus Community Support Penrith:

and for their website please click HERE


Eden residents COVID-19 support fund

Eden District Council have set up a £150,000 fund, to support people experiencing hardship because of the Coronavirus COVID-19 pandemic. The support fund is to boost local organisations and charities that are helping families through the crisis. The fund is open to local organisations, charities and Eden Parish Councils who are already assisting individuals or families or who have the capacity to oversee the careful distribution of funding, to those suffering extreme hardship due to Covid-19.

For more information click HERE.

Here is the latest information and guidance about applying to the Cumbria Covid-19 Response Fund. The Fund offers local charitable and community organisations funding to support emerging challenges faced within local communities as a result of the continuing threat of coronavirus.

How to Apply:


Eden District Council has suspend car parking charges in response to the Covid-19 pandemic with immediate until the end of  September when it will be reviewed for:

  • Penrith Town Hall/Drovers Lane
  • Penrith Mansion House front car park
  • Penrith Bluebell Lane
  • Penrith Princes Street
  • Penrith Sandgate

Sign posting  you to community groups, resources, and advice that you may find useful. The information is supplied by third parties.

Direct Payments

DaCE have produced a range of information for anyone who is currently using a Direct Payment and wants to better understand how the current crisis impacts. This is particularly useful for those who employ their own staff:

Resources include:

Factsheet for people using Direct Payments: Download

Employment questions

ACAS have provided useful guidance for employers and employees on Coronavirus and employment issues. This guidance is being updated daily and can be accessed here: ACAS guidance for employers and employees

Isolation Notes

The Government have introduced a new system so that employees can get isolation notes. Coronavirus isolation notes

Self-employment Income Support Scheme

If you are self-employed there is a coronavirus Self-employment Income Support Scheme: Self-employed Income Support Scheme.

Free School Meals Voucher Scheme 

Children eligible for free school meals will benefit from a national voucher scheme allowing them to continue to access meals whilst they stay at home. Schools can now provide every eligible child with a weekly shopping voucher worth £15 to spend at supermarkets while schools are closed due to coronavirus. See here

The Triple A Team

Supporting People with Autism & on the autism spectrum 

The Team  are continuing to work in different ways, using technological solutions rather than face-to-face.  If you, or someone you know, is autistic and would like to connect with Triple A Team using technology, let us know.

Contact details:

Helen:; 07554 370823

Susan:; 07733 818776



For people with a learning disability or autism and their families

Daily news and tips for staying well from Inclusion North:

You can also watch the news here have also set up a page with resources, links, audio and videos made by members of the Inclusion North team. You can find it here:

Information collated by the Inter Faith Network (IFN)

A number of IFN member bodies have issued guidance on Covid-19. The guidance has been summarised here.

Bereavement Support

Cruse dedicated content  here

General guidance  NHS.UK website

Age.UK coping with bereavement and arranging a funeral (funeral page is COVID19 specific).

The Child Bereavement Network has published information

Mental health support for 10-18 year olds

 As a direct response to the COVID-19 crisis ThinkNinja app is now freely available to all 10-18 year olds UK-wide for the duration of the crisis. In addition, ThinkNinja has been extensively updated with specific COVID-19 support content. The new content is designed to bring self-help knowledge and skills to children and young people who maybe experiencing increased anxiety and stress during the crisis.

What the new COVID-19 support brings to 10-18 year olds…
The new COVID-19 content provides an opportunity for children and young people to understand the following:

1. Fears relating to the virus
2. Isolation struggles and how to stay connected to family and friends
3. Worries about personal health and health of family members
4. Coping techniques to use during the crisis
5. Plus many other helpful tips

The new content was created by specialist child psychologists and is now available when chatting to the WiseNinja within the app.

For more information about ThinkNinja and the new COVID-19 content visit