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Your Say

a drawing of 3 people stood next to eachother

‘Community Engagement’ is the cornerstone of good local governance, and an integral component in how we conduct our affairs and how we reflect the expressed needs of people living in Penrith.

Please participate in our ‘Dialogue’  by commenting on the ideas posted or adding your own ideas to help make Penrith Carbon Neutral by 2030. 

Community Engagement – Our Overall Goal 

Our overall goal is to ensure we engage with you in the right ways. We want to encourage more people to participate in what the Town Council does or hopes to do. We want you to have a role in decision-making and planning that affects your life, the lives  of your family and other people in the local community. By providing a variety of opportunities for you to participate and feed in your views, our decisions will become increasingly more sensitive and responsive to your needs and concerns.

We are also in process of developing new and innovative ways to make a difference in the ‘civic’ life of our local community, in particular to develop the combination of knowledge, skills, values and motivation to get involved and make that difference.




  • Every meeting of the Full Council is open to the press and public.
  • Council Committees.


The Council provides opportunity for members of the public to make statements or ask questions.

Public Participation at meetings is called Public Participation  and appears at the beginning of the meeting.


  • Prior to the meeting please write to the Town Clerk informing the Council that you wish to speak.
  • You will be allowed to speak at the discretion of the Chairman.
  • Your name will not be recorded in the minutes of the meeting.
  • More than one question may be asked by an individual questioner subject to the time limit of 3 minutes.
  • Where a number of questions or statements are received expressing a similar view on one agenda item it is expected that a representative will be nominated to voice those views to minimise repetition.


  • The Chairman will invite you to stand/sit in location where you can be clearly heard.
  • You can speak for a maximum of 3 minutes per meeting.
  • Supplementary questions will be allowed for a maximum of 2 minutes.
  • The Council may respond to you at the meeting or may write to you.


  • You must not interrupt speakers or speak during the member’s debate.
  • You must not hold conversations with other members of the public during meetings.
  • Members of the public who become disruptive during the meeting will be asked by the Chairman to leave.

The Town Council adheres to its Community Engagement Policy, and is guided by a set of Core Values, Ethics and Principles  as well as the International Gold Standard for Community Engagement

Find Further Information

Consultation on the Town Council’s Business Plan 2019-2023. Opened 1st August, closed 9th September, 2019

The Town Council have consulted on each of the six priorities in the Business Plan. The  Business Plan Consultation is now closed.  When results have been analysed, reported and approved by Full Council at its meeting on 23rd November, 2019, the Plan will influence the budget process and resource allocation of the Council. The Business Plan is flexible to meet changing demands as the District Council further devolves services. It has also accommodated emerging feedback from the information gathered from the Statutory Regulation 14 consultation for the Penrith Neighbourhood Development Plan.

‘Learning from what you feel we get right and what we could do better’

QuickLink to our Feedback Survey on-line 

Penrith Town Council Officers and Councillors work as a team to deliver high quality services to the Penrith Community. We hope to get it right most of the time and would love to hear from you when we do. If we do sometimes get things wrong, or you feel our services are generally not up to scratch, then let us know about that too, and we will do all we can to resolve problems as quickly as possible. Our resolve is to ‘make a difference’ to Penrith. We would love to hear from you so that we can learn from the things you feel we get wrong as well as the things you think we get right. Please complete our online survey and we will take account of your feedback to streamline public engagement.

Community Feedback Surveys

We ran a short survey online to help us streamline information procedures and help us select the community engagement methods you prefer or that best suit your needs.  The majority of responses indicate that it’s important for you to be better informed  about the different roles of Cumbria County Council, Eden District Council and Penrith Town Council. All those who answered the survey also believed it was important for the Town Council to engage with the community and find out what needs are and what would best benefit the town.  Most people indicated they would be willing to get involved, work with the Council and offer their views on a regular basis. In terms of the different ways to engage with the community, people indicated on-line surveys (81.82%) as their top preference, with public meetings  (54.55%), social media (36.66%), traditional paper surveys (36.36%), community advisory groups (27.27%),  roundtable working groups (18.18%), workshops (9.09%) and focus group sessions (9.09%) coming next.

We decided to re-open the consultation on-line to find out how other members of the local community would like to engage with the Council.

Youth Panel Survey to gather young people’s views on Penrith

The Council’s Youth Advisory Panel launched a survey on 14th February to gather young people’s views on Penrith. The survey stayed open for six weeks and closed on 27th March, 2020. Results are to be discussed by the Youth Advisory Panel and Councillors tasked by the Council’s Community Cuture and Economic Growth (CCEG ) Committee to support them.

NOTE: About Citizen Space Cumbria: Consultation Database

Citizen Space consultation database is a partnership project with Cumbria County Council, the six district Councils, Cumbria Police and NHS Cumbria. All consultations undertaken by the partners are available in one place on the ‘Consultation Hub,’ and the database is fully searchable. You will be able to find and read about consultations taking place throughout Cumbria, and take part in consultations that affect you and/or your community. The Town Council’s online consultations are available here.

Additional Ways to Get Involved

You can also have a say and participate in other ways, for example, arranging to speak at council meetings.  You might feel that someone whose activities help to enrich the lives of Penrith residents deserves to be recognised. If so, please put their name forward for a Citizen Award. Our office is open to the public between 9.00am and 1.00pm Monday and Friday, so you can also pop in and speak to a member of staff if you need help or information or want to tell us about something. We can also put you in touch with your Ward Councillor if you wish to discuss an issue or concern, or if you have an idea to improve the town.