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News – Covid-19

a drawing of 3 people stood next to eachother

The information on this page is up to date at the time of publication.

We are not able to promote and advertise businesses but will list businesses that are  providing deliveries or digital support, during the crisis.

If there is  information that we have overlooked that would be useful or any errors please contact us:



24 March 2020



The Town Council has prepared the following response its residents regarding the provision of its services during the current Coronavirus outbreak.

Public Meetings and Events – All public meetings and events are suspended to protect attendees.

Allotments – We will be guided by the National Allotment Society who confirm that allotments will remain open to tenants.

Bus Shelters – These will remain usable. Any queries regarding the bus service should be made with Cumbria County Council at

Fairhill, and Play Areas – We will aim to continue to maintain these areas as normal and allow access to the public wherever possible. However, the children’s play area will be closed.

Cornmarket Bandstand  – We will consent for third parties to use the bandstand for trading and third party use as of 01 June 2020. All interested parties must contact the Council first.

Morrisons Recycling Bring Site – This facility has reopened as of 04 May 2020.

Testing centre opens in Penrith Rugby Club car park

A Covid-19 testing centre has been installed at Penrith Rugby Club.

The government is leasing the car park  for three months, free of charge. There is an option to extend for a further three months.

The Mayor of Penrith, Councillor Doug Lawson sends his appreciation to the club and said that “this is a very welcome and generous gesture by the club and of great benefit to many in Penrith who are on the front-line during the crisis.”



For view the press release click HERE

The Emergency telephone support line is 0800 783 1966.

Or you can email your request for help to

Further details about this support service can be found online at

The telephone ‘call’ centre will operate Monday to Friday 9am to 5pm and 10am to 2pm at weekends an emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours.

For more information from Cumbria County Council click HERE

Members of the public can can now subscribe to locality specific email updates to receive news and information about how public services and local communities are responding to the Coronavirus (COVID-19) outbreak, click HERE to subscribe.

Register if you have a medical condition that makes you extremely vulnerable to coronavirus. You can register yourself, or on behalf of someone else:


From Monday 20 April, if you are over 70, vulnerable or shielding and your need is NOT URGENT but it is important and you need some assistance and you do not have any support locally, Penrith Town Council volunteers are able to help you.

Do you need help with a pre-paid food or prescription collection or just a chat?

01768 899 773

Monday to Sunday between 10am and 2pm and we will ask one of our volunteers to contact you.

For more information about where you can receive help and support you can click HERE to open Eden FM’s Hope Magazine

Click HERE for more information from Eden District Council

Updated Changes to Bus Services across Cumbria

On Monday 1 June Stagecoach services will change.

Cumbria County Council are updating the list of changes, which can be found at the top of each timetable pages plus at:

Click HERE to view the regular newsletter aiming to give information, advice, guidance and details of useful contacts during these challenging times. Daily updated information is available on the Cumbria County Council website:

Click HERE to view the  updated directory of community support, aiming to give information and details of useful contacts during these challenging times.

Update for patients about using GP services click HERE

This details how all our general practice teams are working together in north Cumbria on rising to the challenge faced by Covid-19.


Staying alert and safe (social distancing)

Everyone’s actions have helped to reduce the transmission of coronavirus in our communities. As the UK moves to the next phase in our fight against coronavirus, the most important thing we can do is to stay alert, control the virus, and in doing so, save lives.

For more information click HERE



Advice for everyone click HERE.

Your mental well-being is important

If you are feeling stressed or anxious, follow this link to information that could help you cope click HERE

Mental Health Resources

Click HERE for a comprehensive list of services and resources

Coping During the Pandemic (Young People 13-18)

Click HERE for more information.

Click HERE for Covid-19 advice translations

Please click Tips_for_adults_COVID19 (1)  for a guide and tips to what is happening if you have autism.

Have set up a new  Chat+Check Service for people with learning difficulties
and/or autism – Covid-19.

Click HERE for more information.



Tel: 07763 546116

People First have produced easy read information.

Click HERE for mor einformation.



A new scheme to recruit 250,000 volunteers to support the NHS through the coronavirus pandemic has been launched by the Government. Over 500,000 people have registered but please still register as all help is greatly received:

Support Cumbria:

This website is an official collaboration of partners across Cumbria who are working together to provide community support to residents who are struggling to access basic or essential services during the Covid-19 outbreak. It provides a central point to help coordinate volunteering efforts to support Cumbria residents who may need help.

Click HERE for more information about volunteering in Cumbria for the Covid-19 crisis and if you are a voluntary group needing information, advice and resources.

In partnership with Cumbria Council, CVS have produced information for volunteering during this crisis:

Coronavirus in Cumbria – Helping in your local community

Shopping and Payment Tips

Infection Prevention Guidance for Volunteers


The British Red Cross are seeking volunteers for the following roles to help during the Covid-19 crisis in the UK:

1. Emergency response volunteer

From domestic fires and floods, to large-scale emergencies, our highly trained emergency response teams are there to help when crisis strikes.

2. Community reserve volunteer

Being a community reserve volunteer is perfect if you are someone who would naturally feel the urge to help during an emergency, but don’t have the time to commit to volunteering all year round.

Click HERE for more information.

Guidance for volunteers has been produced by the COVID-19 Cumbria Community Resilience Group for shopping for people who are self isolating, family isolating or social-distancing during the crisis.

Please click HERE for more information.

You can also find out more about about local help:

Coronavirus Community Support Penrith:

and for their website please click HERE


Eden residents COVID-19 support fund

Eden District Council have set up a £150,000 fund, to support people experiencing hardship because of the Coronavirus COVID-19 pandemic. The support fund is to boost local organisations and charities that are helping families through the crisis. The fund is open to local organisations, charities and Eden Parish Councils who are already assisting individuals or families or who have the capacity to oversee the careful distribution of funding, to those suffering extreme hardship due to Covid-19.

For more information click HERE.

Here is the latest information and guidance about applying to the Cumbria Covid-19 Response Fund. The Fund offers local charitable and community organisations funding to support emerging challenges faced within local communities as a result of the continuing threat of coronavirus.

Guidance to Applicants:

Frequently Asked Questions:

How to Apply:


Eden District Council has suspend car parking charges in response to the Covid-19 pandemic with immediate until the end of June when it will be reviewed for:

  • Penrith Town Hall/Drovers Lane
  • Penrith Mansion House front & rear car parks
  • Penrith Bluebell Lane
  • Penrith Princes Street
  • Penrith Sandgate

Sign posting  you to community groups, resources, and advice that you may find useful. The information is supplied by third parties.

Direct Payments

DaCE have produced a range of information for anyone who is currently using a Direct Payment and wants to better understand how the current crisis impacts. This is particularly useful for those who employ their own staff:

Resources include:

Factsheet for people using Direct Payments: Download

Employment questions

ACAS have provided useful guidance for employers and employees on Coronavirus and employment issues. This guidance is being updated daily and can be accessed here: ACAS guidance for employers and employees

Isolation Notes

The Government have introduced a new system so that employees can get isolation notes. Coronavirus isolation notes

Self-employment Income Support Scheme

If you are self-employed there is a coronavirus Self-employment Income Support Scheme: Self-employed Income Support Scheme.

Free School Meals Voucher Scheme 

Children eligible for free school meals will benefit from a national voucher scheme allowing them to continue to access meals whilst they stay at home. Schools can now provide every eligible child with a weekly shopping voucher worth £15 to spend at supermarkets while schools are closed due to coronavirus. See here

The Triple A Team

Supporting People with Autism & on the autism spectrum 

The Team  are continuing to work in different ways, using technological solutions rather than face-to-face.  If you, or someone you know, is autistic and would like to connect with Triple A Team using technology, let us know.

Contact details:

Helen:; 07554 370823

Susan:; 07733 818776



For people with a learning disability or autism and their families

Daily news and tips for staying well from Inclusion North:

You can also watch the news here have also set up a page with resources, links, audio and videos made by members of the Inclusion North team. You can find it here:

Information collated by the Inter Faith Network (IFN)

A number of IFN member bodies have issued guidance on Covid-19. The guidance has been summarised here.

Bereavement Support

Cruse dedicated content  here

General guidance  NHS.UK website

Age.UK coping with bereavement and arranging a funeral (funeral page is COVID19 specific).

The Child Bereavement Network has published information

Mental health support for 10-18 year olds

 As a direct response to the COVID-19 crisis ThinkNinja app is now freely available to all 10-18 year olds UK-wide for the duration of the crisis. In addition, ThinkNinja has been extensively updated with specific COVID-19 support content. The new content is designed to bring self-help knowledge and skills to children and young people who maybe experiencing increased anxiety and stress during the crisis.

What the new COVID-19 support brings to 10-18 year olds…
The new COVID-19 content provides an opportunity for children and young people to understand the following:

1. Fears relating to the virus
2. Isolation struggles and how to stay connected to family and friends
3. Worries about personal health and health of family members
4. Coping techniques to use during the crisis
5. Plus many other helpful tips

The new content was created by specialist child psychologists and is now available when chatting to the WiseNinja within the app.

For more information about ThinkNinja and the new COVID-19 content visit





You can also click HERE for the latest information from the Chamber of Trade

Greenwheat Flowers & Fika, Brunswick Road, 01768 744240

Foundry 34, Sandgate, 01768 210099

Deniz Food, Middlegate,  01768 866649

Sandgate Friery, Sandgate, 01768 210099

Angel Lane Chippie, Angel Lane, 01768 210099

Villa Bianca, Corney Square,

Limited Opening – Friday, Saturday, Sunday from 5pm.

Wrights Coffee, Middlegate, 017687 44180

Just Greek, King Street, 017687 44120

Daffodils Coffee House, St Andrews Churchyard, 01768 210604

New Squares Café, Bowling Green Lane, 07448 688140

The Chopping Block, Two Lions Square, 01768 899092

Dana Indian Takeaway, Great Dockray, 01768 863812

Spicy Kitchen, Devonshire Street, 01768 744141

Xavier’s, Victoria Road, 01768 867644

The Country Coffee Shop, Princes Street, 01768 210100

The Wolfe, Little Dockray

Wolfe Heat ‘N’ Eat – Orders in by 3pm for next day collection.

Woodstone Pizza and Grill, Princes Street

The Brantwood Hotel, Stainton

Providing Takeaway meals for collection or local delivery.

The Kings Arms, Stainton

Providing takeway meals for collection or local delivery. Also providing essentials for delivery or from the shop.


Cranstons – Customers are able to place an order from the comfort of their own home and collect it from Cranstons food halls in Penrith carpark:


Cranstons call and collect lines are open Monday to Friday, 1pm – 4pm and they will place you order together for collection. Minimum order £30.

01768 807 148


Dave Hudson Electrical  01768 862747

J & J Graham, Market Square, 01768 862281

The Chopping Block, Two Lions Square

Starfruits, Angel Square,01768 890255

Bake4Eden, Sandgate, 01768 891825

Rooting 4 U, Devonshire Arcade, 07773 749777

Cowpers Mobility Centre, Friargate, 01768 867555

Sam Scott’s, Little Dockray, 01768 866961

Clarke’s Fusions, Little Dockray, 01768 868882

Coach House Laundrette, Friargate

Open 9-11am Monday to Friday, with collections and deliveries from 11am onwards.

Call 01768 867878

The Arcade Pet Store, Devonshire Arcade, 01768 863809

Just Sew, Poets Walk, 01768 866791

Fixit4Eden, mobile service

Another Weigh, Angel Lane, 01768 863156

Twinkletoes of Penrith, Devonshire Arcade, 01768 428354, 07788238391 or 07584563649

Rooting 4 U, Devonshire Arcade

Cowpers Mobility Centre, Friargate

Satu Interiors, Scotland Road

Open for Business and can deliver Paint, Wallpapers, Fabrics.. 01768 210440

Natures Health Store, King Street, 01768 899262

Limited Opening Times: Monday, Tuesday, Thursday and Friday 9am to 12 noon. They would prefer you to ring an order through and collect to keep contact to a minimum.

Still offering a local delivery service and mail order service to those needing it.

Mackays4meat, Gilwilly, 07543 024991

Chestnut House, Pooley Bridge, 017684 86444

Lowther Holiday Park – Mini Market, Eamont Bridge

Emma Vollans, Jesme’s Book Corner:


WCF Pet & Equestrian, Brunswick Rd

Yorkshire Trading, King Street


Aldi – Vulnerable customer shopping hours: Friday 8.00am – 9.00am

Booths – Limited delivery service, designed only for those who are unable to get to the shops themselves or to send someone on their behalf. Available within a 3 mile radius of our stores, the service will operate Monday to Friday only. There is a selection of essential bundles to choose from, with a limit of 1 of each bundle per order. There will be no delivery charge for this service.

Call 0800 221 8086 Monday to Friday, 8.30am-4.30pm to place your order.

Key Worker Shopping Hours: Monday – Saturday 7.00am – 8.00am and 8.00pm – 9.00pm, Sunday 9.00am – 10.00am. Vulnerable Customer Shopping Hours: 9.30am – 11.00am daily.

Iceland – The last hour of trade in Iceland stores will be reserved for our NHS customers, on production of their NHS ID.

Vulnerable customer shopping hours: 10.00am – 11.00am daily.

Marks & Spencer – Vulnerable customer shopping hours: Monday & Thursday 9.00am – 10.00am, call 0330 041 7784

Sainsbury’s – NHS ID holders have priority shopping Monday to Saturday 07:30am – 08:00am.

Elderly customers, carers and disabled customers have priority shopping Monday, Wednesday and Friday 08:00am – 09:00am.

Delivery slots for vulnerable people if they have a nectar card. Ring 0800 9534 988 to register on an automated line.

Morrisons – Monday – Saturday 7am – 8am NHS badge holders will be able shop as a priority. All cafes are changing to a takeaway service.

Open on Sundays at 9am for NHS workers to shop, open at 9.30am for all other customers to shop normally.

Dedicated phone line for elderly and vulnerable customers to place an order over the phone. They can choose from a Food Box or place an order from a selection of 45 essential groceries. The order is then matched to a local store who picks the order and delivers it directly to the customer the following day. This will be available in all stores from Wednesday 8th April.

Call 0345 611 6111 and select option 4 to order a Food Box or 5 to place an order for Doorstep delivery. The order will take 24 hours to process, and payment will be taken through a contactless card by the delivery driver. A list of the essentials available to order can be found on the Morrisons website.



Acorn Guesthouse

Offering to convert Guestrooms for use as single occupancy offices for those who cannot

work from home – for more info, call 01768 868696.