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Mayors Medal, The Citizen Award & Have Your Say

The Mayor’s Medal 

The Mayor’s Medal is presented to persons who have, in the opinion of the serving
Mayor, made important and significant contributions to Penrith.

The medals may be awarded for activities such as bravery, long-service and  outstanding  contributions to the community.

It is anticipated that, other than in exceptional circumstances, the number of Mayor’s
Medals presented during a Mayor’s term of office will be limited to four.

Sitting Councillors and serving employees of the Council are not eligible for this

The Citizen Award

Do you know someone whose activities help to enrich the lives of the residents of Penrith?

This award is given to people who have made a positive difference to the lives and well-being of people and quality of life in Penrith, who have supported charitable or voluntary work in the town, who have volunteered for the Town Council, or who have demonstrated outstanding citizenship. The awards are decided by the people of Penrith and is awarded based upon the number of nominations received and the reasons for the nominations.

Nominations forms are available on the Town Council website, Penrith Library or from the Town Council office.

The  award is open throughout the year and awarded accordingly.

You will need to provide full details of why you are making the nomination giving comprehensive reasons why you consider that the person being nominated has enriched the lives of the residents.

Each nomination will be considered on its own merits.

Award details and nomination procedures:

What form will the award take?

The award is a certificate bearing the name of the individual/s or organisation and an award of £150.00 to go towards future projects.

Who can make a nomination?

Any organisation or individual who resides or is based within the parish of Penrith.

All nominations must be returned to the Town Council Office.

Details of the awards will be published at the Annual Town Meeting.

Download the nomination forms for Penrith Town Council’s People’s Award:

171212 form Citizen Award


Councillors’ Surgeries

 Penrith Town Council is keen to make sure local people know what the Council is doing on their behalf and that they have opportunities to outline ideas and air concerns.

To support face to face communication, councillors hope people will come along to chat informally at an open surgery.

Wherever possible, issues highlighted that are not the responsibility of the Town Council will be drawn to the attention of whoever is accountable.

In due course, information will be fed back on what has been done.

Council Meetings

Which meetings are open to the public?

  • Every meeting of the Full Council is open to the press and public.
  • Council Committees.

Public Participation at meetings is called “Have your Say” and appears at the beginning of the meeting.


  • Prior to the meeting please write to the Town Clerk informing the Council that you wish to speak.
  • You will be allowed to speak at the discretion of the Chairman.
  • If you do not wish your name to be recorded in the minutes of the meeting, please inform the Chairman before you start.
  • More than one question may be asked by an individual questioner subject to the time limit of 3 minutes.
  • Where a number of questions or statements are received expressing a similar view on one agenda item it is expected that a representative will be nominated to voice those views to minimise repetition.

What are the Rules for Speaking?

  • The Chairman will invite you to stand/sit in location where you can be clearly heard.
  • You can speak for a maximum of 3 minutes per meeting.
  • Supplementary questions will be allowed for a maximum of 2 minutes.
  • The Council may respond to you at the meeting or may write to you.


  • You must not interrupt speakers or speak during the member’s debate.
  • You must not hold conversations with other members of the public during meetings.
  • Members of the public who become disruptive during the meeting will be asked by the Chairman to leave.

Freedom of Information

Publication Scheme

The Freedom of Information Act requires every public authority to have a publication scheme, approved by the Information Commissioner’s Office (ICO), and to publish information covered by the scheme.

The scheme must set out the Council’s commitment to make certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information.

The ICO has developed a model publication scheme.

The information released by the Council in accordance with the publication scheme represents the minimum the Council must disclose.

Compliments and Complaints

We want the services we provide to be the best possible and that’s why your feedback is important to us.

You may feel unhappy with the service you receive or you may want to make a suggestion that helps us improve it.

We also hope that there are times when we do something well.


We recognise that everyone has a right to make a complaint and we can learn valuable lessons from them.

Your complaint may well improve things for everyone.


We would like to know when you have been impressed or pleased with our service.

We can use these examples to share best practice amongst our staff. In addition, compliments can help boost morale.

When to use the complaints procedure?

When you express your concerns or complain to us, we will usually respond in the way we explain below.

We hope that our complaints system will help you to sort out any problems quickly and successfully.

[PDF Full Complaints Policy and Procedure]